关键词： 危机学习, 双轨运作, 汲取教训, 总结经验, 危机管理

Abstract: Crisis learning is an important tool to enhance organizational resilience and improve emergency management system.In its original sense,the crisis learning mechanism includes drawing lessons from the crisis and summing up experience.However,the existing research relatively emphasizes the lesson-oriented "thinking and punishment learning",and little attention is paid to the other side of crisis learning- "experience diffusion learning".This paper regards thought punishment and experience diffusion as the "one body and two wings" of the crisis learning mechanism,and puts forward the double-track operation system of crisis learning,aiming to provide a new perspective and overall framework for understanding the crisis learning mechanism with Chinese characteristics in a broad sense.From a functional perspective of view,crisis learning under the double-track operation system plays a triple compound role,namely,consolidating the legitimacy of governance at the macro-national level,strengthening process control at the meso-organizational level and achieving action compatibility at the micro-actor level.Re-examining the compound function of crisis learning from the double-track dimension can expand the boundary of crisis learning research,and help to improve knowledge in the field of crisis learning.

Key words: crisis learning, double-track operation, drawing lessons, summing up experience, crisis management