吉首大学学报(社会科学版) ›› 2023, Vol. 44 ›› Issue (6): 72-81.DOI: 10.13438/j.cnki.jdxb.2023.06.006

• 管理学 • 上一篇    下一篇

我国数字政务服务产业的发展及其问题消解方略——以行政智能决策为中心的考察

黄昕   

  1. (湖南工商大学,湖南 长沙 410205)
  • 出版日期:2023-11-01 发布日期:2023-11-28
  • 作者简介:黄昕,男,湖南工商大学教授,博士生导师。
  • 基金资助:
    湖南省社会科学成果评审委员会重大委托项目(XSP2022WT010)

The Development of China’s Digital Government Service Industry and the Solution to Its Problems –An Investigation Centered on Administrative Intelligent Decision-making

HUANG Xin   

  1. (Hunan University of Technology andBusiness,Changsha 410205,China)
  • Online:2023-11-01 Published:2023-11-28

摘要:科技革命和产业变革的加速,新一代信息技术与政府治理深度融合,形成了新的数字政务服务产业发展格局。行政智能决策具有智能集约、决策主动、自适应和分布式特征,能够实现决策前置,具备应对复杂决策的能力,反应迅速,且具有高度自适应性和可以不断扩充的决策场景,是构建协同高效的数字化政府体系的重要组成部分。围绕行政智能决策的我国数字政务服务产业体系,可以分为核心产业、支持产业、配套产业和衍生产业,且均已进入了产业发展的成长期,初步形成了行政决策智能技术生态系统,并进一步演化出行政智能决策的新模式。但存在基础创新投入不足、供需结构性矛盾突出、产业链发展不完整、政策措施未有效落实、信息采集规制严格、高端技术人才缺失等问题及挑战,需要从顶层设计、引导机制、产业环境、监管体制和法律约束等方面加以消解,以促进数字政务服务产业健康有序和可持续发展。

关键词: 数字中国, 数字政务服务, 人工智能, 行政智能决策

Abstract: With the acceleration of scientific and technological revolution and industrial change, the information technology of a new generation and administrative governance are deeply integrated, forming a new development pattern of digital government service industry. Administrative intelligent decision-making is characterized by intelligent concentration, decision-making initiative, self-adaptation and distribution, which can make proactive decisions and respond to complex decisions rapidly. Highly adaptive and able to expand decision-making scenarios continuously, it is an important part of building a collaborative and efficient digital government system. The system of digital government service industry in China, centered on administrative intelligent decision-making, can be divided into core industry, supporting industry, ancillary industry and derivative industry, all of which have entered a growing period of industrial development, forming an intelligent technology ecosystem and further evolving a new model of administrative intelligent decision-making. However, problems are also obvious in the development, such as insufficient investment in basic innovation, prominent structural contradiction between supply and demand, incomplete industrial chain, insufficient policy implementation, strict data collection, lack of high-end technical personnel, and so on. In order to promote the healthy, orderly and sustainable development of digital government service industry in China, we need to solve the problems from the aspects of top-level design, guidance mechanism, industrial environment, regulatory system and legal constraints, and so on.

Key words: digital China, digital government service industry, artificial intelligence, administrative intelligent decision-making

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